Frequently Asked Questions
Everything you need to know about powering your home with GenerLink.
What is the GenerLink Hybrid Transfer Switch?
GenerLink is a UL-listed socket-mounted transfer switch that provides a safe and easy way to connect a portable generator to your home's electrical system, eliminating the need for extension cords.
Does the system require professional installation?
Yes, GenerLink must be installed by a licensed electrician or utility professional as it is mounted directly behind your electric meter, ensuring compliance with local safety codes.
What is your shipping policy for the GenerLink system?
We offer insured ground shipping on all orders. Due to the technical nature of the product, orders typically process within 2-3 business days and arrive within 5-7 business days.
Will GenerLink work with any portable generator?
GenerLink is compatible with most portable generators that have a 120/240V AC output. Please check our compatibility guide to ensure your generator's plug matches the GenerLink cord set.
What is the return policy for this product?
We offer a 30-day return policy for unopened and unused units. Because this is a high-voltage electrical component, items that have been installed are not eligible for return unless a manufacturer defect is present.
Does the GenerLink system come with a warranty?
Yes, every GenerLink unit comes with a standard manufacturer's warranty covering defects in materials and workmanship for a period of seven years from the date of purchase.